FAQs - E-Business24

Welcome to the E-Business24 FAQ page! Here you'll find answers to commonly asked questions about our marketplace, onlinebusiness24.pro. If you need additional help, feel free to contact us.

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General Questions

1. What is E-Business24?
E-Business24 is an online marketplace offering a wide range of products, including Print-on-Demand (POD) items, Smartwatches, Cameras, Speakers, and Fitness Equipment.

2. How do I place an order?
To place an order:

• Browse our products.
• Click "Add to Cart" on the desired item.
• Proceed to checkout and fill in your details.
• Confirm your order.

3. Where are you based?
We are based in Burundi, but we ship worldwide.

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Payments & Pricing

4. What payment methods do you accept?
We accept the following payment methods:

• Credit/Debit Cards
• PayPal
• Mobile money services (where applicable)

5. Are your prices in USD?
Yes, all prices are displayed in USD.

6. Are there additional fees for international orders?
Additional shipping fees and customs charges may apply depending on your location.

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Shipping & Delivery

7. Do you ship worldwide?
Yes, we ship to most countries. Shipping costs are calculated at checkout based on your location.

8. How long does delivery take?
Delivery times vary by product and location. Generally:

• Local orders: 3–7 business days.
• International orders: 10–20 business days.

9. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package online.

10. Who handles shipping?
Our trusted partners, AliExpress and Tostadora, ensure that your orders are shipped efficiently and on time.

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Returns & Refunds

11. What is your return policy?
Returns are handled through our partners. Each product may have specific return conditions, so please refer to the product page for detailed instructions.

12. How do I request a refund?
Refunds are managed by our partner, AliExpress. To request a refund:

• Log in to your AliExpress account.
• Go to "My Orders" and locate the order in question.
• Click "Open Dispute" and follow the prompts to submit your request.

For more information, visit the AliExpress Buyer Protection page.

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Account & Support

13. Do I need to create an account to shop?
No, you can shop as a guest. However, creating an account allows you to track your orders and enjoy a faster checkout experience.

14. How can I contact customer support?
You can reach us through our online contact form available on the website or by phone at +123-456-7890.

15. Still have questions?
If you didn’t find your answer here, feel free to explore our website or reach out to us for additional support.